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Can I customise the services for my event?

Absolutely! We tailor our services to meet your needs and ensure your dog’s comfort and happiness. Let us know your specific requirements during your consultation with us.

What do you provide for my dog on the day?

We provide all the essentials your dog needs for a safe, comfortable, and happy
experience, including travel necessities, grooming essentials, and care supplies. Rest assured, we’ll keep your dog well-fed, hydrated, clean and relaxed throughout the event.

What is your cancellation policy?

We understand that plans can change. Please contact us directly for details about our cancellation policy.

What is the booking process?

We’ve made it easier than ever to book our services:

1. Phone Consultation: You can now schedule a phone consultation via a Google
call link to discuss your needs.
2. Online Quiz: The primary way to book is through a quiz on our website. This quiz
will ask questions about your needs, your dog, and your wedding day. Once
completed, you’ll receive an estimated quote.
3. Confirmation: After submitting the quiz, our team will contact you to confirm the
booking and finalize the details.

Are there any additional fees?

The only potential fee adjustment is for changes to travel locations after booking, which will be communicated clearly.
All other costs, including fees for multiple dogs or personalized items, are calculated upfront during the booking quiz. The total provided is what you’ll be charged, with no hidden fees.

You can also choose to enhance your package with optional add-ons to personalize your day.

What areas do you service?

We’re proudly based in Melbourne, Australia, but we’re always up for an adventure!
Whether your special day is interstate or even international, we’re here to go above and beyond so you’ll know you’ve found the ideal partner to make your furry friend’s day as special as yours.

Do you offer overnight care for my dog?

While overnight care isn’t a service our team typically provides, we’re more than happy to help you organize a solution that works best for you and your furry friend.

Many of our couples choose to have a trusted family member or friend stay with their dog after the wedding or have their dog stay comfortably at home for the night. If needed, we can stay with your dog for as long as you’d like after the wedding to provide extra company and ensure they’re settled before bedtime. Additionally, we’re working on building a network of trusted dog sitters to recommend for overnight care in the future.

What if my dog is anxious?

We understand that some dogs may feel anxious in new environments, around
unfamiliar people, or in large crowds. Our team is highly experienced in working with dogs of all temperaments, using positive reinforcement, patience, and collaboration to help your dog feel safe and at ease.
During our consultation, we’ll take the time to get to know your dog and work closely with you to develop a plan tailored to their needs. This might include a private photoshoot in a quiet location, getting ready photos at home to maintain a sense of familiarity, presenting the rings whilst the guests stay calm and quiet, or a serene first look in a secluded space.

Whatever your dog requires, we’re here to ensure they can be part of your special day in a way that feels comfortable, safe, and truly enjoyable for them.

My dog doesn’t like being around other dogs. Can you still help?

Absolutely! Our services are designed to provide one-on-one care, and it’s very rare for your dog to encounter other dogs during an event. We take every precaution to avoid interactions, ensuring their experience is stress-free and focused entirely on their comfort.

To provide additional peace of mind, we recommend asking your venue if they have a resident dog and requesting that it be securely kept away on the day of your event. Rest assured, we’ll prioritize your dog’s safety and happiness throughout the day.

What if my dog doesn’t like being away from me?

Separation anxiety is common, but we’re here to help ease their stress. We’ll provide plenty of attention, affection, and activities to keep them engaged and comfortable while you enjoy your special day. You can also share any tips or routines that help your dog feel more at ease.

My dog has specific behavioral and training needs. Can you accommodate them?

Yes, we’re happy to accommodate dogs with unique behavioral needs. Our experienced team will take the time to understand your dog’s specific requirements and incorporate any training techniques or cues they’re familiar with to ensure consistency and comfort.

Whether your dog needs extra time to adjust, has specific handling preferences, or requires breaks to decompress, we’ll work closely with you to tailor our approach. Please share as much detail as possible during the booking process so we can provide the best care for your furry friend.

What happens if my dog becomes overwhelmed or stressed during the event?

Your dog’s well-being is our absolute priority. If we notice any signs of stress or
discomfort, we’ll take immediate steps to help them relax. This may include providing a quiet space, offering treats, or engaging in calming activities to ease their anxiety. We’ll also keep you informed throughout the day and consult with you if needed.

If you feel your dog may be prone to stress or overwhelm, we recommend keeping their time at the event as brief as possible. Shorter participation times can help prevent them from becoming overstimulated and ensure they remain comfortable and happy. Our goal is to create a positive experience for your dog while keeping their needs and boundaries at the forefront.

Can you handle dogs of all sizes and breeds?

Yes! Our team is experienced in working with dogs of all sizes, breeds, and
temperaments. Whether you have a tiny Chihuahua or a giant Great Dane, we’ll ensure they’re cared for with the same level of attention, love, and professionalism.

If your dog is prone to heavy pulling on the lead or if you have two large, excitable dogs, we’ll work with you to discuss the best options to ensure the safety and comfort of everyone involved. In some cases, we may recommend a second handler for an additional dog to provide the highest level of care and support.